Thread Carefully
FAQs
Shipping and Delivery
Q: Where do you ship to?
A: We ship worldwide. Please note that shipping times and costs may vary depending on your location.
Q: How long will it take to receive my order?
A: Orders are typically processed within 2-5 business days. Shipping times vary based on location but generally take 5-7 business days for domestic orders and 10-14 business days for international orders.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online.
Payments
Q. What payment Options do you Accpet?
We accept Paypal, Apple Pay, most major credit or debit cards.
We are working on bring in other payment methods, so you can shop the way you want to. Watch this space for updates.
Returns and Exchanges
Q. Do you accept returns?
We are very sorry to hear this, we are ready to help with anything!
Quality Assurance: Each item is thoroughly inspected before it is shipped to ensure it meets our quality standards. If you receive a damaged or defective item, please notify us immediately so we can arrange for a replacement or refund.
We offer refunds and claims for misprinted, damaged and defective items.
Change of Mind: We pride ourselves on providing high-quality clothing and excellent customer service. As a small business, each order is carefully crafted and prepared with great attention to detail. Therefore, we regret to inform our customers that we do not accept returns or exchanges for change of mind.
Customer Support: We value your feedback and are always here to help. If you have any questions or need assistance with your order, please reach out to our customer service team. We are more than happy to provide styling advice, product recommendations, or any other support you may need.
Contact us at support@threadcarefully.com.au
Q. How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For Packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. support@threadcarefully.com.au
Support
Can i change/ amend or cancel my order?
Of course, but be quick to email support@threadcarefully.com.au
We can only make changes before your order is dispatched! If it has been dispatched unfortunately you will need to start a exchange or return to fix.
Social Media
Q. Where else can I find TC updates?
Find us on Instagram @thread_carefully_
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About Us
Welcome to Thread Carefully!
As a long-time supporter of independent clothing and small businesses, I've dreamed of starting my own brand for over a decade. With so much support and encouragement from those around me, I knew I needed to find a way to bring my work to life and share it with the people who believed in me the most
With the support of loved ones, and close friends, I'm now bringing my designs to life on apparel, stickers, and prints. Each product showcases my passion for drawing and design, cultivated over years of simply putting pen to paper.
Thank you for joining me on this journey. Your support means the world.
Thread Carefully - Dress with care